Terms and Conditions
Terms and Conditions for Procure Wisely
Effective Date: 1st December 2024
Welcome to procurewisely.co.uk (referred to as “Website”). By accessing or using our Website and advisory services ("Services"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using our Website.
1. About Us
Procure Wisely provides business consultancy, guidance, and procurement advisory services ("Services"). For inquiries, you can contact us at:
Email: support@procurewisely.co.uk
2. Use of the Website
Eligibility:
- You must be at least 18 years old to use our Website or Services.
- By using the Website, you confirm that you will comply with these terms and all applicable laws.
Prohibited Conduct:
You agree not to:
- Use the Website for unlawful or fraudulent purposes.
- Copy, distribute, or modify the content on our Website without permission.
- Interfere with or disrupt the Website’s security or functionality.
3. Services
- All services offered by Procure Wisely are subject to availability and mutual agreement.
- We reserve the right to decline services if necessary.
Pricing:
- Pricing is agreed upon prior to service delivery. Any changes to the scope may result in additional charges.
4. Payment Terms
- Payments must be made in accordance with the terms provided on your invoice or agreement.
- Late payments may incur additional fees or interest as outlined in the invoice.
5. Intellectual Property
- All content on the Website, including text, graphics, logos, and software, is owned by Procure Wisely or licensed to us.
- You may not reproduce, modify, or use our content for commercial purposes without prior written consent.
6. Limitation of Liability
To the fullest extent permitted by law, Procure Wisely shall not be liable for any indirect, consequential, incidental, special, or punitive losses, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of anticipated savings arising from the use of the Website or advisory services.
Procure Wisely’s total aggregate liability arising out of or in connection with the services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total fees paid by the client for the services giving rise to the claim.
Nothing in these Terms shall exclude or limit liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any liability which cannot lawfully be excluded or limited.
7. Indemnification
You agree to indemnify, defend, and hold harmless Procure Wisely from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
(a) your misuse of the Website or services;
(b) your breach of these Terms;
(c) any information, materials, or instructions you provide to Procure Wisely; or
(d) any unauthorized use of the services.
8. Third-Party Links
Our Website may include links to third-party websites. We do not endorse or accept responsibility for the content, policies, or practices of these third parties.
9. Termination
We reserve the right to suspend or terminate your access to the Website or our services at any time if you violate these Terms.
10. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page, and your continued use of the Website indicates acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Information
If you have any questions about these Terms, please contact us at:
Procure Wisely
Email: support@procurewisely.co.uk
Refund Policy
Refund Policy for Procure Wisely
Effective Date: 1st December 2024
At Procure Wisely, we are committed to providing high-quality business consultancy and procurement advisory services ("Services"). This Refund Policy outlines the conditions under which refunds may be issued.
1. General Policy
Due to the personalized and intellectual nature of consultancy services, refunds are typically not offered once services have commenced or been delivered. However, we are committed to addressing any concerns to ensure client satisfaction.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Cancellation Before Service Begins: If a client cancels a service before work has commenced, a full or partial refund may be issued depending on the terms agreed upon during booking.
- Non-Delivery of Services: If we are unable to deliver the agreed services due to unforeseen circumstances on our part, a full refund will be issued.
- Service Dissatisfaction: If a client is dissatisfied with the service provided, we will work to resolve the issue. Refunds in such cases will be at our discretion and will depend on the nature of the work completed.
3. Non-Refundable Fees
The following are non-refundable:
- Consultation fees, if the consultation has already been provided.
- Any services or deliverables already completed or delivered as per the agreement.
4. Refund Process
To request a refund:
- Contact us at support@procurewisely.co.uk with your name, service details, and the reason for the refund request.
- Requests must be submitted within one 1 day of the issue arising or service being delivered.
- We will review your request and respond within five 5 business days.
Approved refunds will be processed via the original payment method within fourteen 14 business days.
5. Dispute Resolution
If you are not satisfied with the outcome of your refund request, we encourage open communication to resolve the issue amicably. You may contact us at support@procurewisely.co.uk for further discussion.
6. Changes to This Policy
We reserve the right to update this Refund Policy at any time. The latest version will always be available on our Website, and changes will be effective from the updated date.
Contact Us
For questions or concerns about this Refund Policy, please contact us at:
Procure Wisely
Email: support@procurewisely.co.uk